Returns & Refund Policy
Due to the perishable nature of our artisanal crystal candies, Silky Gem does not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery to initiate a claim.
Inspect Your Package
Upon arrival, immediately check your Silky Gem treats for any signs of transit damage or order discrepancies.
Document Issues
Take clear, high-resolution photographs of the damaged packaging and the specific product concerns as proof for our quality team.
Contact Support
Email our customer care team with your order number and the documentation within 48 hours of the delivery timestamp.
Resolution Process
Our team will review your claim and, if approved, issue a replacement or store credit to ensure you enjoy your gemstone experience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing